Security Alerts

Security Alerts - Intech Credit Union

Latest Security Alerts

30 May 2011

Fake Westpac emails may lead to identity theft

New fraudulent emails are circulating which pretend to be from Westpac Bank. These emails contain an attachment which, when opened, will prompt the user to click a link and install "security software". This fake "security software" is malware which could steal personal information, such as banking login credentials, credit card details or passwords (identity theft).

The subject of the email may contain wording the same as, or similar to:

Westpac Trusteer Rapport security software

The from line of the email may contain wording the same as, or similar to:

"Westpac" <info@westpac.com>

This is a scam.

What we recommend you do

If you receive an email similar to this one, do not reply or click on the links in the email or its attachment.

If you have clicked on the link contained within the attachment and installed the fake “security software” your computer is probably infected with malicious software and your personal information may be captured by a criminal. Please notify your bank and take steps to detect and remove the malicious software from your computer

If you have any questions regarding fraud prevention, please contact us.

14 February 2011

Scammers Posing as Credit Union Staff

A new phishing scam has been reported to the Credit Union. The scammer contacts the victim claiming to be a staff member of Intech Credit Union and proceeds to ask questions about the victim’s account.

How the scam works:

The scammers contact the victim via phone and identify themselves as Intech Credit Union employees.
The scammer then tells the victim that they are calling on a secure line and that the Office of Fair Trading has detected that Intech owes the victim money.
In order to refund this money, the scammer then asks the victim to verify account details.
Once the scammer has the victim’s personal and account details, they can access funds.

What can you do?

Protect yourself; never give your credit card or banking details over the phone. For purposes of identification, we may ask questions to verify your identity, such as name, address and D.O.B, but we will never ask details such as card numbers or passwords.
If you receive unsolicited phone calls claiming to be from the Credit Union or the Office of Fair Trading, ask them to identify themselves and hang up.
Use phone numbers from sources you know are legitimate; such as telephone directories or official documentation etc. Never rely on contact details provided over the phone.

If you have any questions regarding fraud prevention, please contact us.

22 November 2010

Phone Scam Targeting Microsoft Users

Cold-calling telephone scammers are now targeting victims home computers as well as their credit cards.

A new telephone scam involves the scammers cold calling and claiming to be from the software company Microsoft.

How does it work?

The caller introduces themselves as an IT technician from Microsoft Support and advises the victim that they have detected a virus on their home computer;
The victim is then asked to log into their computer whilst still on the line and enter a code that gives the scammer remote access to the victim’s computer;
They scammer then informs the victim that they will clear the virus when in fact they are installing malware that will give them total access to the computer and record the victim’s activity; and
Finally, the scammer may persuade the victim to pay for the service, giving the scammer’s their credit card details in the process.

What to do if you are targeted?

If you suspect you are a victim of such a scam, immediately have your computer checked by a specialist for the presence of malware. This may be done by an on-site inspection or by taking your computer to the specialist.
Inform the Credit Union immediately to prevent any fraud that may occur. The scammers may have internet banking log-in details through recording computer activity or credit card details.
Notify any other financial institutions you may bank with.

How to avoid becoming a victim

Simply hang up if you receive a call of this nature. Microsoft does not cold-call users in regards to malfunctioning PCs or viruses. Always ask for confirmation of identity for any suspicious phone calls.

For more information, please contact us.

Intech Credit Union

Security Alerts

Security Alerts - Intech Credit Union

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