Mobile Banking FAQs

Mobile Banking FAQs - Intech Credit Union

Frequently Asked Questions

1. What is Mobile Banking?
2. Who can use Mobile Banking?
3. Are there any time restrictions for access to Mobile Banking?
4. How do I access Mobile Banking?
5. How do I login to Mobile Banking?
6. What transactions can I perform on Mobile Banking?
7. Are there any costs?
8. Is it safe to use my mobile for Mobile Banking?
9. Are there any additional measures I can take to improve the security of my mobile device?
10. Will I need to download any additional software?
11. What phones can I use?
12. Can I use Mobile Banking overseas?
13. Will my email confirmations still work from Mobile Banking?

1. What is Mobile Banking?
Mobile Banking is a version of Internet Banking (IB) available to existing registered users of Internet Banking. It will allow access to the most popular Internet Banking functionality with an active web-enabled smart phone.

2. Who can use Mobile Banking?
Any member currently registered for Internet Banking, who has access to a mobile phone with web browsing capability and mobile phone coverage at the time of trying to connect to the service.

3. Are there any time restrictions for access to Mobile Banking?
No, Mobile Banking is available 24/7. Normal processing times that apply to IB also apply to Mobile Banking.

4. How do I access Mobile Banking?
Using your smartphone visit m.intechcu.com.au. From the homepage, click on the Mobile Banking tile.

5. How do I login to Mobile Banking?
Simply use your smartphone to visit m.intechcu.com.au. From the homepage, click on the Mobile Banking tile. You can login to Mobile Banking using your member number and internet banking password.

6. What transactions can I perform on Mobile Banking?
You can:
  • View your account balances
  • View your transaction history
  • Pay bills using BPAY (only if the biller is in your saved list in Internet Banking)
  • Transfer funds
- within your own membership,
- to another membership (only if payee details is in your saved list in Internet Banking)
- externally to another Financial Institution (only if the payees details are in your saved list in Internet Banking)


7. Are there any costs?
Access to Mobile Banking is a free service. Standard transaction fees do apply. Your mobile service provider may charge you for use of its web service. Check with your service provider for specific fees and charges.

8. Is it safe to use my mobile for Mobile Banking?
You will be required to logon to your accounts with your member number and password. Your transactions are fully encrypted and secure. Your information is protected and all data is encrypted to industry standard 128-bit encryption.

9. Are there any additional measures I can take to improve the security of my mobile device?
Yes there are additional measures including:
  • Ensure that personal information such as member numbers and passwords are not stored on your mobile device;
  • Review security software for mobile phones the same way you would for your computer;
  • Ensure security patches are applied if they are applicable for your mobile device;
  • Change your password within Internet Banking if your mobile is lost or stolen
  • Consider a password, PIN or pattern code for your mobile device when powered on
  • Be cautious when downloading new applications to your mobile device.

10. Will I need to download any additional software?
No. if you can currently browse the internet from your mobile device, and currently registered for Internet Banking, then you can access Mobile Banking.

11. What phones can I use?
The mobile phone must be internet capable. Mobile Banking will be programmed to meet a number of language standards as governed by the World Wide Web Consortium (W3C) and the Open Mobile Alliance (OMA). Coding with these languages will cover the majority of phones in the marketplace whilst reducing confusion in support scenarios as the system is designed to support established standards, not individual phone.

12. Can I use Mobile Banking overseas?
If you travel outside Australia you may still have access to Mobile Banking. You should check with your service provider if your phone will be able to use relevant networks in those countries you are visiting. You may incur extra charges from your service provider for having your phone on international roaming.

13. Will my email confirmations still work from Mobile Banking?
If you have chose email confirmation options in Internet Banking you will still receive an email confirmation from that transaction type in Mobile Banking. For example you have requested an email confirmation for external transactions in IB, when you make an external transfer in Mobile Banking you will receive the email confirmation at your designated email address.